Refund policy

Last Updated: 2026/03/25

Thank you for shopping with us. Please read our return policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Proof of purchase must be provided

2. Return Window (IMPORTANT)

You must request and send your return within 7 days of receiving your package.

❗ If the item is not returned within this 7-day period, we will not be able to process your return or refund under any circumstances.

3. Return Address

All returns must be sent to the following address:

21 Shirley St, Dawn Park, Boksburg, South Africa

Customers are responsible for ensuring the item is safely returned to this address.

4. Return Shipping Costs

Customers are responsible for all return shipping costs.

We recommend using a tracked shipping method, as we are not responsible for lost return parcels.

5. Refunds

Once your return is received and inspected:

  • If approved, your refund will be processed
  • Refunds will be issued to your original payment method

Please allow a few business days for the refund to reflect in your account.

6. Non-Returnable Situations

We do not accept returns if:

  • The 7-day return window has passed
  • The item has been used, worn, or damaged
  • The item is not in its original condition or packaging

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos as proof.

We will review the issue and provide a suitable resolution.

8. Contact Us

If you have any questions about returns or refunds, please contact us through our store.